Privacy Policy

Last updated: November 4, 2025

1. Data Controller

Moray Fire & Safety AS is the data controller for the processing of personal data as described in this privacy policy.

Contact information:
Moray Fire & Safety AS
Trollhaugmyra 15
5353 Straume
Norway
Email: audun@morayfs.no
Phone: +47 979 78 739

2. What Personal Data Do We Collect?

We collect the following personal data when you contact us through our contact form:

• Name: To identify and communicate with you
• Email address: To respond to your inquiry
• Phone number: To contact you when needed
• Company name: To understand your business context (optional)
• Message/inquiry: The content of your request or message
• Contact time preference: Preferred time for follow-up (optional)

3. Purpose and Legal Basis

We process your personal data for the following purposes:

3.1 Processing Inquiries

Purpose: To respond to and follow up on your inquiry about our products and services.

Legal basis: Consent (GDPR art. 6(1)(a)). You provide consent by checking the consent box in the contact form.

3.2 Customer Follow-up

Purpose: To provide you with information about products, services, and offers relevant to your inquiry.

Legal basis: Legitimate interest (GDPR art. 6(1)(f)). Our legitimate interest is to offer you relevant fire and safety solutions.

4. Sharing Personal Data

We do not share your personal data with third parties, unless:

• We are legally required to do so
• It is necessary to deliver the service you requested
• You have given explicit consent to sharing

Our websites are hosted by external providers who may have access to the data as data processors on our behalf. These are subject to data processing agreements and only process data according to our instructions.

5. Retention Period

We store your personal data for as long as necessary to fulfill the purposes described in this policy:

• Active inquiries: Data is stored for up to 2 years from last contact to follow up on potential projects and offers
• Completed customer relationships: Relevant data is stored in accordance with accounting legislation (minimum 5 years)
• Non-followed-up inquiries: Deleted after 1 year if no follow-up or customer relationship is established

You can request deletion of your data at any time by contacting us.

6. Your Rights

Under GDPR, you have the following rights:

6.1 Right to Access (art. 15)

You have the right to receive information about which personal data we process about you.

6.2 Right to Rectification (art. 16)

You have the right to have inaccurate or incomplete personal data corrected.

6.3 Right to Erasure (art. 17)

You have the right to have your personal data deleted when the data is no longer necessary, you withdraw consent, or there is no longer a legal basis for processing.

6.4 Right to Restriction (art. 18)

You have the right to request that the processing of your personal data be restricted under certain specified conditions.

6.5 Right to Data Portability (art. 20)

You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

6.6 Right to Object (art. 21)

You have the right to object to the processing of your personal data.

6.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time.

6.8 Right to Complain

You have the right to complain to the Norwegian Data Protection Authority if you believe we are processing your personal data in violation of privacy regulations:

Datatilsynet (Norwegian Data Protection Authority)
P.O. Box 458 Sentrum
0105 Oslo
Norway
Phone: +47 22 39 69 00
Email: postkasse@datatilsynet.no
Website: www.datatilsynet.no

7. Security

We have implemented technical and organizational security measures to protect your personal data against loss, misuse, unauthorized access, and unauthorized modification. This includes:

• Encryption of data transmission (HTTPS/SSL)
• Limited access to personal data (authorized personnel only)
• Regular security updates and backups
• Data processing agreements with our suppliers

8. Cookies

Our website uses cookies to improve user experience:

8.1 Necessary Cookies

These are necessary for the website to function and cannot be turned off:

• language: Stores your language choice (Norwegian/English)
• cookieConsent: Stores your cookie consent

These cookies do not store personal information and expire after 1 year.

8.2 Analytics Cookies and Tracking Services

We use the following analytical services to improve the website and our services:

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services.

Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising.

For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Google Analytics

We use Google Analytics 4 (Measurement ID: G-YGLXHVV9GQ) to analyze website traffic and user behavior. This service helps us understand how visitors use the website, which pages are most popular, and how we can improve the user experience.

Google Analytics collects anonymized data such as:

• IP addresses (anonymized)
• Browser type and version
• Operating system and device
• Page views and clicks
• Geographic location (country/city level)

Data is stored for up to 14 months and is not shared with third parties beyond Google. For more information about Google's privacy practices, visit Google's Privacy Policy.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, or by managing your cookie preferences via the cookie banner on our website.

You can manage your cookie preferences at any time through the cookie banner on our website.

9. Changes to the Privacy Policy

We may update this privacy policy from time to time. Significant changes will be communicated on our website. We encourage you to review this policy regularly.

10. Contact Us

If you have questions about this privacy policy or how we process your personal data, you can contact us:

Email: audun@morayfs.no
Phone: +47 979 78 739
Mail: Moray Fire & Safety AS, Trollhaugmyra 15, 5353 Straume, Norway